special support programs
Insure your support contract beyond manufacture's warranties
Manufacture's defects can derail your infastructure. With ALL-PRO's world-class expertise at your disposal, you can deploy solutions faster, accelerate product adoption, and minimize downtime. All-Pro's support packages for businesses are designed to keep your teams productive and lower your total cost of ownership.
Customized Support
Because of our excellent training, ALL-PRO can quickly recognize any 'red flag' areas that may need specialized attention. A customized plan can then be developed to expedite any issues that would need to be handled. ALL-PRO personnel are trained to recognize commonalties in issues and respond quickly to bring them under control.
technical support
Call the All-Pro Help Desk: 1-800-217-9000
Our Help Desk is staffed with direct contact employees versed in all levels of support. Help Desk personnel will take ownership of your issue, from opening a ticket, to follow up - all the way through to the conclusion of the problem. We pride ourselves on our first line handling of support issues and go the extra mile to make sure our clients are handled in an efficient and expedient manner.
Support Staff
All-Pro Help Desk staff members are customer-oriented professionals.
Each member of our support staff possess a unique skill set and experience for problem solving and customer service. Our entire staff participates in team sessions where the focus is placed on communication, customer service and teamwork. This enables us to grow as a team and add to our skills on a continuous basis. Our technical staff is also unsurpassed in knowledge base and 'real world' experience.
We place no limits on the number of calls or persons making calls.
Tier 2 Support
ALL-PRO C.T.I. Tier 2 support is available 365 days a year, 7 days a week, 24 hours a day.
We offer unparalleled service to all of our clients ensuring the best possible outcome for all Tier 2 support issues.
